Privacy Policy

Essential Information We Collect

In operating our online store, it is essential that we capture certain information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.

We do this in order to:

● remember who you are after you log in so that you do not need to authenticate at each click;

● monitor if our website is running with the high performance we are dedicated to providing;

● let you browse between products without having to start back from the home page at each click;

● remember if you put something in your shopping cart before you decide to checkout; and

● control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies.

Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information

f you buy something through this website, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communications related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts

You have the option to sign up for an account if you would like. This is done for our convenience and for yours because we securely store your information so that, when you decide to buy something in the future, you do not have to provide your information all over again -- you just have to log-in.

Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. You can permanently delete your account and all associated data at any time by contacting us at info@coast.co.nz (or via the contact information below).

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email address. In that case, we may send you an email to remind you about your interest. If you prefer not to receive further emails of this kind, you can easily opt out using the link contained in all of our transnational email.  It is not our intention to burden you with unwanted email and you can unsubscribe from all such communication with a single click.

Personalisation

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised online experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

Other Uses of Personal Data

How Do We Process Your Information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. 

Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

  • Online Chat: We integrate with Intercom to provide online chat, online support and some email support.  Intercom uses cookies to recognise returning visitors and users and allow us to provide a personalised service.
  • Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information).
  • Shipping: ​We integrate with a number of shipping companies to fulfill your orders via StarShipIT

How Can You Control Your Personal Data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have certain specific rights to your data that we will honour: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice via your account page or if you do not have an account with us, please contact us and we will be more than happy to help.

How long do we keep your data? 

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it. 

Contact for Privacy Matters

You can contact our Data Privacy Officer here:

Alex Webster
Coast International Limited
P O Box 46311
Herne Bay
Auckland  1184
New Zealand
alex@coast.co.nz
+64 9 354 4552

This policy was last updated on 25 June 2018