We are so confident in the design and construction of our products that we offer a lifetime waranty against manufacturing defects.
In the case of our outdoor beanbags, we offer a 5-year exterior guarantee against fading and deterioration on all Sunbrella beanbags (3 years in the case of Bach Basics).
This means that they cost a little more, but on the other hand, the longevity of most other outdoor beanbags is measurable only by their half-life in a land-fill.
Our lifetime manufacturer's waranty covers all deterioration or damage attributable to manufacturing defects. We define a “manufacturing defect” as any shortcoming or weakness in any product resulting from a departure from its design specifications during production.
The following are specifically excluded:
Normal Wear and Tear
For example, the normal scuffs, marks, creases, small tears etc that are attributable to normal use over time.
Accidents and Misuse
For example, damage attributable to burns, chemicals, prolonged exposure to hostile conditions, unreasonably rough handling etc.
Any deterioration or damage attributable to a lack of reasonable care and maintenance. Care instructions can be found here.
Salt water and sea-spray will not damage our beanbags. However, prolonged immersion in salt water will damage the metallic zip sliders and may ultimately compromise the fabric. It is essential to rinse off salt water to avoid accelerated deterioration.
In the case of any damage or deterioration covered by our exterior guarantee or manufacturer's waranty, we will repair or replace the product free of charge.
In all other cases, we are always happy to assess the damage and quote for repairs or replacement, as the case may be. Most repairs can be completed quickly and at a very reasonable cost (and in many cases, free of charge).
If you believe that damage or deterioration of a product is covered by our guarantee / waranty, please contact us.
We will need to know:
— where the product was purchased
— the approximete date of purchase
— by whom the product was purchased
— when and how the damage or deterioration occurred and/or became apparent
In most cases we will ask you to return the relevant product for inspection and assessment. If we accept you waranty claim, we will, at our discretion, repair or replace the product, free of charge.
In all other case, we will contact you with options for repair, replacement or return.