• FREE SHIPPING WITHIN AUSTRALIA AND NEW ZEALAND
• $65.00 flat fee for all other international destinations
• Real-time tracking for all orders
• No-quibble returns (with FREE return shipping within New Zealand)

Delivery Charges and Targets

Our Delivery Promise

Nobody likes waiting for stuff - particularly if it is awesome stuff from Coast New Zealand. Accordingly, our aim is to despatch your order as soon as we possibly can and to get it to you a.s.a.p.

In order to avoid any disappointment and to minimise frustration, we promise:

• If your order is in stock we will despatch it before the end of the next working day;
• If any part of your order is out of stock, we will contact you before the end of the next working day with options (see below);
• If, for whatever reason, we anticipate a delay in the despatch or delivery of your order, we will contact you.

Stock Availability

We do our best to keep all items in stock. However, some items sell out faster than anticipated and can be subject to production delays.

If an item is out of stock we will advise as to when we expect delivery and, if you still wish to place your order, we will dispatch it as soon as possible. 

Tracking and Tracing

• You will receive an email acknowledgement from us once you order has been placed through the website

• You will receive a further email with a link to live tracking once your order is despatched.

Delays in Transit

• Every now and then, an order is delayed in transit. When that occurs, we are not always the first to know, but rest assured that once we become aware of the delay, we will do whatever we can to get things moving.

Clearance Delays

Delays due to officialdom are rare, but sadly out of our control.

We do what we can to expedite the progress of each consignment and for some countries (including Australia and the USA) we have formal arrangements in place to ensure that duty is not raised.

In the event that duty is payable on your order, then unfortunately it is payable by you, the importer (see below) and is not payable by Coast.

Pricing and Currency

The prices displayed in the shopping area of this website (i.e. before you reach the check-out area) are determined by your location. The actual prices, shipping charges and government sales taxes payable at check-out will vary according to shipping address that you select during the check-out process.

GST, Customs and Duty

Australia and New Zealand

• Deliveries within Australia and New Zealand are subject to GST (which is included in the total price payable on check-out), but are not subject to any additional customs charges or duties.

USA

• Deliveries within to the USA are not usually subject to customs charges or duty. Coast has applied for and obtained the following ruling from US Customs and Border Protection:

"The applicable subheading for the bean bag chair covers will be 9401.90.5020, Harmonized Tariff Schedule of the United States (HTSUS) … The rate of duty will be free"

Rest of the World

• If your order is to be delivered outside New Zealand, Australia or the USA it may attract import duty and local sales taxes that must be paid upon receipt of the shipment. These rules vary by country and region and are determined by local governmental agencies and not by us.

• Should you require any further information please do not hesitate to contact us.

Carriers we use

Our aim is to use the most efficient and effective form of freight for our clients. We use the following carriers.

DHL - for shipments within Australia and most international destinations
Courier Post - for most domestic (New Zealand) orders

If you are overseas, we recommend that you check local availability before ordering online, as you are likely to save yourself time and money (see Stockists).

Should you require any further information please do not hesitate to contact us.